Helpdesk  

 
Net Audit
Helpdesk
Monitoring
Site Visits
OOO Support
Full Managed


fixing IT problems quickly and effectively

A key part of our Managed Computing service, our helpdesk is also available as a standalone service. Call us on 01249 465668 to find out more.

Even in the best systems, a PC can go down or a whole system crash. Life grinds to a halt - it’s frustrating, stressful and costly. That’s why you need a guaranteed response and a rapid solution from a real human being.

human helpdesk at hand

We have one of the most sophisticated helpdesk solutions in the world, backed up by the records of our monitoring systems. We can fix over 90% of problems remotely, without the delays of on-site visits.

In the rare instance that we cannot fix the issue remotely, we have a fleet of scooters to get our engineers to you as fast as possible.

Our core Managed Computing service includes call-outs for no extra charge.

professional systems

Our IT support service includes

  • dedicated support teams for each set of customers, to ensure personal contact, local knowledge and the ability to respond quickly at all times
  • a priority system so that urgent cases get instant attention
  • an online case-logging system that you can access so you can monitor the progress of your cases and update them:

Call us now on 01249 465668 to see more.



 

what support doesn’t cover

Sadly we have to set limits under a fixed-price service but we’ve tried to keep them to a minimum. These are the ones that are too open-ended or outside our control to cover:

  • Hardware, software and services that we don’t supply, though we can include many items by prior agreement.
  • Installing new equipment (minor items are covered at our discretion)
  • Tuition
  • Gross negligence and force majeure.

We support Windows-based systems, including the servers, networks and computers. We don’t support Unix or Linux systems.